Refund Policy
Last updated: September 2026
Our 14-day refund window
We want Equimotional to be genuinely useful for your family. We offer a 14-day refund window and handle refund requests on a case-by-case basis. If Equimotional isn't right for your family, contact us or visit paddle.net to request a refund. We will always try to find a fair solution. This applies to one-off project packs and membership payments.
How to request a refund
Our payments are processed by Paddle, our Merchant of Record. To request a refund, visit paddle.net and look up your order, or contact us directly and we'll be glad to help. Refunds are returned to your original payment method.
Cancelling a membership
You can cancel a membership at any time from your membership page. Cancelling stops future renewals; everything you have already unlocked stays in your account. Cancelling is separate from a refund — if you'd also like a recent payment refunded, use the 14-day window above.
Questions
If anything is unclear, contact us via the details on our website and we'll sort it out together.